Support
Support Center
Get help with GenPBR PBR texture generation
Find answers, tutorials, and support for your physically based rendering needs. From basic tutorials to advanced techniques, we're here to help.
Plans
Support tiers
| Plan | Channel | Response | Includes |
|---|---|---|---|
| Free | Self-service | Community & docs | Knowledge base, tutorials, community forum, basic troubleshooting |
| Base | 24–48 hours | Priority knowledge base, direct technical assistance, billing support | |
| Plus | Discord + Email | 24/7 Discord | Priority email, dev team access, early feature access |
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Knowledge base
Guides and tutorials
Getting Started
- How to generate your first PBR texture
- Understanding PBR maps: Normal, Metallic, Roughness, AO
- Choosing between CPU and GPU processing
- Supported file formats and requirements
- Quick start: Upload, adjust, and download workflow
- Understanding base texture requirements
PBR Generation
- Optimizing texture quality for different use cases
- Best practices for base texture preparation
- Understanding physically based rendering principles
- Troubleshooting generation issues
- Normal map generation and strength controls
- Metallic and roughness intensity settings
- Ambient occlusion parameters explained
3D Integration
- Using PBR maps in Blender
- Importing to Unity and Unreal Engine
- Setting up materials in 3ds Max and Maya
- Optimizing for game engines
- Channel packing: ORM and RMA formats
- Map combination workflows
Technical Support
- Browser compatibility and requirements
- Performance optimization tips
- Troubleshooting WebGL issues
- Account and subscription management
- Bulk upload guide (Free: 4, Base/Plus: 10)
- 2x upscaling feature (Base/Plus only)
- GPU acceleration and performance
Frequently Asked Questions
Quick answers to common PBR texture generation questions
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